In today's online world, giving great user experiences is very important, especially for SaaS companies. A simple onboarding process can help engage new users and encourage them to use the product. This is where product tour software can help. It allows you to guide users through your application's features and how it works. This ensures they understand its value right from the start. This blog post looks at the top 10 product tour software that will impact the market in 2024.
Let's dive in!
1. SmartCue: Best product tour software currently available
SmartCue stands out as one of the best product tour software solutions, allowing businesses to create personalized, interactive tours that highlight key features and workflows. Its no-code platform simplifies the process of designing product tours, offering real-time editing and reusable templates.
With SmartCue, companies can deliver tailored tours for different customer segments, enhancing user engagement and improving product adoption. You can even track various metrics like engagement rates, time spent on each tour, CTR, conversion rates, drop-off rates, etc, within SmartCue. It is one of the few product tour software to offer this functionality.
You can seamlessly integrate product tours created in SmartCue with your existing sales enablement and marketing tools, including CRM systems, email marketing platforms, and analytics software.
Its intuitive user interface ensures that you can easily update and manage your tour content.
The product tours designed in SmartCue are responsive and compatible with various devices and platforms.
2. Appcues: Ideal for streamlining user onboarding
Appcues is a great tool for helping new users get started with your product. Building product tours is very easy as you do not need to write any code. This platform is perfect for welcoming users, showing updates, and encouraging them to use new features.
With Appcues, you can make fun and interactive walkthroughs to guide users through your application. There are many elements you can use, like tooltips, modal windows, hotspots, and task lists, to keep your tours interesting. Appcues also has strong targeting and segmentation features. This lets you personalize the sales onboarding process for different user groups. With this customization, users can receive information that matters to them at the right time. This helps improve their overall experience with the product.
Key features: Data visualizations, fully customized surveys, Click tracking, feature adoption, and onboarding.
Pros
No-code interface, user-friendly for non-tech users.
Extensive library of templates for faster deployment.
Supports multi-step onboarding flows.
Cons
Expensive for small teams or startups.
Limited analytics compared to other platforms.
3. Intercom: Suitable for enhancing customer communication
Intercom is best known for its customer communication platform. It also has a successful product tour feature to help improve customer satisfaction and boost product adoption. This tool helps you guide users through your app and highlight the value proposition. It completely eliminates the need for a product manual. It gives contextual help and gathers important feedback.
With Intercom, you can make effective product tours triggered by user behavior or certain events. This way, users get help at the right time without interrupting their tasks. Additionally, Intercom works well with its messaging platform. This allows you to talk to users directly in the app, providing support and guidance when it’s most needed. This creates a smooth interactive experience for customers.
Key features: Integration with other Intercom tools, tooltips, user segmentation, and product walkthroughs.
Pros
Beyond product tours, Intercom offers live chat, customer support, and marketing tools, making it an all-in-one solution.
Use behavioral data and user segmentation to tailor product tours based on specific customer journeys.
Easily trigger tours based on user behavior, ensuring relevance and timeliness.
Cons
Intercom’s product tour feature is part of a more expensive bundle, making it costly for small businesses.
Its broad feature set can be overkill if you're only looking for product tours.
Pendo is a complete platform for product experience that helps SaaS product teams. It tracks user behavior, gathers feedback, and guides users inside the app. It is a great tool for understanding how people use your product. This helps find areas to improve and provide support when needed. A key feature of Pendo is its ability to analyze user behavior. It segments users based on what they do, allowing you to make targeted product tours that meet specific needs and use cases.
Pendo's analytics tools help you see how well your product tours work. You can track things like completion rates, feature usage, and when users drop off. This helps you find areas to improve continuously.
Key features: Advanced behavioral analytics, polls and surveys, In-app guides, sentiment analysis, and road mapping.
Pros
Combines product tours with deep analytics.
Simple to implement and manage.
Strong segmentation options for user personalization.
WalkMe is a top digital adoption platform. It helps companies get users to adopt products and makes onboarding easier. It is a complete solution that offers automation and guidance, especially for big systems. WalkMe gives many tools. You can create interactive guided tours. This includes features like tooltips, balloons, and on-screen help. Its strong automation lets you make walkthroughs that lead users through complex tasks in your app.
What makes WalkMe special is its ability to make relevant walkthroughs. These adapt to how users act and what they achieve. This means users get personalized help, making onboarding smoother.
Userpilot is a powerful platform for product growth. It focuses on making personalized journeys for users that help reduce churn and increase adoption. With Userpilot, you can create onboarding processes for different user segments and their needs. Its easy-to-use visual editor and ready-made templates make creating fun product tours simple. This is why Userpilot is great for teams that want to set up personalized onboarding quickly.
Userpilot also includes detailed analytics and reporting tools powered by artificial intelligence. These tools let you keep track of how your product tours are doing and understand user behavior better. This information helps you make your tours even better for greater effect.
Key features: Visual editor, ready-made templates, analytics and reporting, user segmentation, and in-app surveys.
Pros
No-code platform, easy for non-developers.
Advanced segmentation options for personalized tours.
Integrates with popular SaaS tools.
Cons
It has a learning curve for using advanced features.
Limited design flexibility for tour visuals.
7. Whatfix: For streamlining complex processes in user onboarding
Whatfix is great at making complex processes in applications easier. It provides interactive guides that help large companies. Whatfix helps users understand complicated tasks and learn advanced features. This reduces the number of support tickets and boosts productivity.
Whatfix also offers strong analytics dashboards. These dashboards give useful insights into user engagement and how well tours are working. A key feature of Whatfix is its ability to support multiple languages. This makes it a good choice for organizations with active users from different parts of the world. It helps ensure that all users can get product guidance in their own language. This creates a better user experience.
Chameleon helps you create a personalized experience. You can group users based on different criteria and adjust product tours to fit their needs. This personalization is important for helping new customers, increasing feature use, and making the user journey better.
Chameleon has great options for customization. You can make product tours that match your app’s style easily. With its simple visual builder, you can design attractive tours that fit your brand. Chameleon also works well with popular analytics tools. This gives you valuable insights into how users engage with tours and how effective they are. These insights help you see how your product tours impact users and improve your onboarding strategies.
HelpHero wants to make the onboarding process easier. It focuses on a design that both product teams and users can understand well. Its easy interface and drag-and-drop feature help you make product tours simply stand out. You do not need to be tech-savvy. This makes it easy for you to put together good content and offer value to your users.
HelpHero also lets users share their thoughts during the feature tour experience. This means users can give instant feedback on how helpful and clear each step is. You can use this feedback to improve your tours continuously.
Key features: Interactive walkthroughs, tooltips, detailed feedback, and onboarding checklists
Pros
More budget-friendly compared to many other product tour tools, making it ideal for startups and small businesses.
Build and customize product tours without any technical expertise.
Works well with both web and mobile apps, offering more flexibility for businesses.
Cons
Less design flexibility compared to tools like Chameleon or Intercom.
Integrations with third-party tools are fewer compared to larger platforms.
10. Inline Manual: Known for user engagement and support
Inline Manual helps users engage more and offers great support tools within your app. This helps cut down problems and allows users to get the best from your product, leading to better product adoption.
With Inline Manual, you can create interactive walkthroughs that users can open anytime. These walkthroughs give step-by-step help right where they are in your app, making it easier for users to find support when they need it. What makes Inline Manual special is its strong search tool. This lets users quickly find answers to their questions. The platform collects all your product information, knowledge base articles, and interactive guides, making it easy for users to access all the help resources they need.
Key features: Modals, walkthroughs, tooltips, feedback, and customization.
Pros
No coding is required, and it is easy for non-tech teams.
Offers interactive guides and tooltips.
Multi-language support is available.
Cons
The user interface could be more intuitive.
Limited integrations compared to competitors.
Why SmartCue is the best product tour software in 2024?
SmartCue is currently the best product tour software because of its rich feature set and user-friendly interface. It is a top choice for teams focused on improving user engagement. We also offer comprehensive support and training for your teams. From onboarding sessions to detailed tutorials, we have got you covered. To experience the power of SmartCue first hand, sign up for a free trial now.
Conclusion
The best software options in 2024 have special product features designed to improve customer experiences and support success in various fields. Make sure to personalize user experiences to make your product stand out. With the right software and plans, you can create fun and engaging product tours that increase user engagement and conversion rates.
Frequently Asked Questions
What makes a product tour software stand out in 2024?
A great SaaS product in 2024 stands out because it is easy to use. It does not require coding skills, allowing everyone to customize it easily. It connects smoothly with other tools. This helps businesses of all sizes to bring in new customers. It also highlights most important features and helps guide users through best practices effectively.
How can product tours drive user adoption and retention?
Product tours help more people use and keep using a product. They offer a clear guide that matches the user's journey. This method highlights what makes the product valuable. It also makes things easier for users and helps them do well right from the start.
What are the main features to look for in product tour software?
Look for important things like interactive guides you can customize, ways to separate users, detailed analytics, smooth connections like a Chrome extension, and the chance to get user feedback. These will help you unlock advanced features.
Are there industry-specific product tours?
The best platforms do more than just provide general tools. They offer customizable tours that can fit any industry. This flexibility makes sure the user experience meets specific needs. It allows for content creation that is personalized and offers focused guidance.
